REFUND AND CANCELLATION POLICY
Effective Date: September 19, 2026
Last Updated: September 19, 2026
This Refund and Cancellation Policy applies to eligible payments made directly to Vertières Legacy, including tickets, reserved tables, VIP packages, program registrations, Cultural Journey bookings, merchandise, sponsorship payments, fundraising contributions, philanthropic-project contributions, application fees, vendor payments, and other products or services offered through vertiereslegacy.com.
Refund rules vary according to the transaction. The applicable activity page, campaign page, product page, sponsorship agreement, Cultural Journey agreement, or project-specific terms may establish additional or different conditions.
Nothing in this Policy eliminates a refund or remedy required by applicable law.
- GENERAL PRINCIPLES
Unless the applicable page or agreement expressly states otherwise:
• Ticket and registration sales are final.
• Voluntary contributions are final once processed or committed to the stated purpose.
• Sponsorships are governed by the applicable package or written agreement.
• Cultural Journeys are governed by their specific payment and cancellation schedules.
• Merchandise is governed by any displayed product-return terms.
• Refunds are issued only to the original payment method whenever reasonably possible.
- ORDER ERRORS AND DUPLICATE CHARGES
Contact support@vertiereslegacy.com promptly if:
• The same transaction was charged more than once.
• The charged amount differs from the authorized total.
• An incorrect ticket or registration category was issued.
• A technical error occurred during checkout.
• You believe a transaction was unauthorized.
Verified duplicate or erroneous charges caused by our systems will be corrected or refunded.
Purchases made for the wrong activity, incorrect quantities selected by the customer, or other customer errors remain subject to availability, commitments already made, and our discretion.
- TICKETED EVENTS AND ACTIVITIES
A customer is not ordinarily entitled to a refund because of:
• A change in personal plans.
• Illness or personal emergency.
• Traffic, parking, transportation, lodging, or travel difficulties.
• Failure to attend or late arrival.
• Failure to review age restrictions, venue rules, dress requirements, or ticket categories.
• Denial of admission or removal for violating applicable rules.
• A change in one artist, speaker, host, supporting act, schedule, menu item, or program component when the activity still takes place.
If Vertières Legacy cancels a ticketed activity and does not reschedule it, eligible purchases made directly through Vertières Legacy will be refunded to the original payment method.
- POSTPONED OR RESCHEDULED ACTIVITIES
When an activity is postponed or rescheduled, the original ticket or registration will ordinarily remain valid.
If the purchaser cannot attend the new date, a refund request may be submitted within 14 calendar days after the new date is officially announced, unless another deadline was clearly disclosed.
Requests received after the deadline may be denied because funds and commitments are allocated to the rescheduled activity.
- RELOCATED ACTIVITIES
A relocation within the same general metropolitan area does not ordinarily qualify for a refund when the activity remains reasonably accessible and substantially equivalent.
If an activity is materially relocated outside the original metropolitan area, Vertières Legacy will announce whether a refund window applies.
- PROGRAMS, WORKSHOPS, EXHIBITIONS, AND REGISTRATIONS
Program and registration fees are governed by deadlines and terms displayed on the applicable page.
If Vertières Legacy cancels a paid program before delivering it, eligible unused fees will ordinarily be refunded.
No refund is required for a completed program, downloaded material, delivered service, attended session, issued credential, or benefit already received, except where required by law.
- RESERVED TABLES AND VIP PACKAGES
Reserved tables and VIP packages follow the cancellation rules for the applicable activity.
Unused seats, partial attendance, late arrival, or failure to redeem an included benefit do not qualify for a partial refund when the package was made available as described.
- CULTURAL JOURNEYS
Each Cultural Journey must display its own:
• Deposit requirements.
• Installment schedule.
• Customer-cancellation schedule.
• Supplier and vendor costs.
• Transfer or traveler-substitution rules.
• Cancellation and interruption provisions.
• Travel-insurance recommendations.
Journey deposits and third-party commitments may be nonrefundable only when clearly disclosed.
Journey-specific terms control if they conflict with this general Policy.
Travelers are strongly encouraged to purchase suitable trip-cancellation, interruption, medical, and baggage insurance.
- PHILANTHROPIC AND FUNDRAISING CONTRIBUTIONS
Voluntary contributions are generally final after processing.
A contributor may request review of:
• A verified duplicate contribution.
• An incorrect amount caused by a technical error.
• An unauthorized transaction.
• Another documented processing error.
Approval is not guaranteed once funds have been transferred, allocated, committed, or spent for the campaign.
If a restricted project becomes impossible, unlawful, unsafe, fully funded, or no longer reasonably practicable, remaining funds will be handled according to the campaign terms, donor restrictions, partner agreements, and applicable law. This may include refunding eligible unused amounts, transferring funds to an approved related purpose, or another legally appropriate disposition.
- PROJECT AND CAMPAIGN CHANGES
A change in project method, supplier, schedule, implementation location, delivery sequence, beneficiary count, or nonessential component does not automatically create a refund right when the project continues to pursue its stated general purpose.
Campaign goals and estimated completion dates are objectives—not guaranteed results.
If an entire paid service or project is canceled before any substantial service, benefit, or project commitment has been delivered, Vertières Legacy will determine the appropriate refund, credit, alternative delivery, or disposition under the applicable terms and law.
- SPONSORSHIPS AND PARTNERSHIPS
Sponsorship payments are governed by the applicable sponsorship package or signed agreement.
A sponsor is not entitled to a refund solely because attendance, audience response, publicity, sales, or media exposure differs from expectations.
If agreed sponsor benefits cannot be delivered, the parties may arrange substitute benefits, credit, partial refund, or another remedy in accordance with the agreement.
Benefits already delivered, advertising already published, production already completed, or nonrecoverable costs may be deducted from any approved refund where legally permitted.
- MERCHANDISE
If merchandise is offered, its product page or separate return terms will state whether returns or exchanges are permitted.
Personalized, custom-produced, digital, perishable, used, damaged-after-delivery, or event-specific merchandise may be nonreturnable where legally permitted and clearly disclosed.
Shipping charges and return-shipping costs are handled according to the applicable product terms.
- THIRD-PARTY EXPENSES
Unless expressly included in the purchased package or required by law, Vertières Legacy is not responsible for:
• Transportation or airfare.
• Hotels or lodging.
• Parking.
• Meals purchased independently.
• Clothing.
• Childcare.
• Visa or passport costs.
• Independent vendor fees.
• Lost wages or other personal expenses.
- REFUND METHOD AND TIMING
Approved refunds are normally issued to the original payment method.
Vertières Legacy will generally initiate an approved refund within 10 business days after approval.
Banks, card issuers, Stripe, PayPal, and other providers may require additional time to post the credit.
A refund confirmation means the refund was initiated; it does not guarantee that the customer’s financial institution has completed posting it.
- HOW TO REQUEST REVIEW
Email support@vertiereslegacy.com and include:
• Purchaser or contributor’s full name.
• Order or transaction number.
• Activity, campaign, program, Journey, product, or sponsorship name.
• Email used for the transaction.
• Amount and date.
• Reason for the request.
• Supporting documentation, if relevant.
Do not send complete payment-card numbers, card security codes, passwords, passport images, or Social Security numbers by ordinary email.
- PAYMENT DISPUTES
Contact us before initiating a bank, card, Stripe, or PayPal dispute so we have an opportunity to investigate and provide the applicable resolution.
Nothing in this section limits rights that cannot legally be waived.
False information submitted in connection with a refund or dispute may result in account restrictions, ticket cancellation, termination of participation, or other lawful action.
- CONTACT
Refund and order assistance: support@vertiereslegacy.com
Ticket assistance: support@vertiereslegacy.com
Telephone: +1 (631) 557-0126
Website: https://vertiereslegacy.com
Mailing address:
Vertieres Legacy LLC
21 Pulaski Road,
Kings Park, New York, 11754, USA
Vertières Legacy is operated by Vertieres Legacy LLC.
